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Terms of Service — Clearune

  • Effective: 15 July 2026
  • Last updated: 15 July 2026
  • Provider: Joanna Szamota Blackgrain Workshop
  • Address: Zachodnia 24, 05-822 Milanówek, Mazowieckie, Poland
  • Tax ID (NIP): 5291840195
  • REGON: 521704456
  • Email:

1. About these Terms

These Terms govern the Clearune website and application (the Service) supplied by Joanna Szamota Blackgrain Workshop (Blackgrain Workshop, we, us). They are the service regulations made available under the Polish Act on Providing Services by Electronic Means.

The Service is a private, encrypted journal with optional AI-generated responses, memories, reflections, reports, dream readings, and related features. It is a reflective and creative tool, not healthcare or professional advice.

2. Eligibility and contract formation

You must be at least 18 and legally able to enter a contract. By creating an account, you confirm that you meet this requirement, accept these Terms, request that the Service begin immediately, and acknowledge the Privacy Policy. The contract is concluded when account registration succeeds and continues until terminated under Section 14.

The Service is intended for personal use. If you use it for a business or professional purpose, the business-user provisions in these Terms also apply.

3. Technical requirements

You need a current browser with JavaScript, Web Crypto, cookies and browser storage enabled; a working internet connection; a valid email address; and a device capable of running the interface. Some features require microphone, file, location, or notification permission. Blocking essential storage, using an outdated browser, or restricting required network requests may prevent the Service from working.

You are responsible for your device, connectivity, browser configuration, and any third-party charges for them. We may update technical requirements for security or compatibility and will give reasonable notice where a change materially affects access.

4. Account, password, and recovery code

You must provide accurate account information, protect your credentials, and tell us promptly if you suspect unauthorised access. You may not share, sell, or transfer an account.

At signup, the Service shows a recovery code once. Store it securely. The journal key is wrapped under both your password and recovery code. If you lose both, the encrypted journal is permanently unrecoverable. We do not possess a bypass key and are not responsible for loss caused solely by your failure to retain either credential, unless mandatory law provides otherwise or our breach caused the loss.

5. AI features, wellbeing, and important limits

You know when you are interacting with AI: journal replies, memories, moods, reflections, reports, and dream readings are generated or assisted by an AI model. AI output may be inaccurate, repetitive, biased, unexpected, or unsuitable. It is not guaranteed to be unique or free of third-party rights.

The Service is not a therapist, doctor, counsellor, lawyer, financial adviser, emergency monitor, or crisis service. It does not diagnose, treat, or prevent any condition and does not create a professional-client relationship. Do not rely on it for medical, legal, financial, safety-critical, or other high-impact decisions.

If you or someone else may be in immediate danger, contact local emergency services or a qualified crisis service. A distress-language feature may show resources, but it can miss risk and is not human monitoring.

6. Privacy and encryption

Your saved journal is encrypted in your browser as described in the Privacy Policy. To generate a feature you request, relevant text is temporarily processed in readable form by our server, OpenRouter, and the selected model provider. By submitting content to an AI feature, you instruct us to perform that processing.

Do not assume that encryption protects text while an AI request is actively being generated. Do not include another person's confidential or sensitive information unless you have the right to do so.

7. Acceptable use

You must not:

  • use the Service unlawfully, to harm another person, or to violate privacy, confidentiality, intellectual-property, or other rights;
  • submit unlawful content or content that you are not entitled to process;
  • threaten, exploit, groom, harass, impersonate, defraud, or facilitate violence or self-harm toward another person;
  • attempt to access another account, defeat encryption or access controls, discover secrets, or probe vulnerabilities without written authorisation;
  • bypass plan limits, rate limits, billing, safety controls, or authentication;
  • overload, disrupt, scrape, crawl, reverse engineer, resell, mirror, or systematically extract the Service or outputs, except where law expressly permits it;
  • automate high-volume requests, use the Service to train a competing model, or provide it as part of another commercial service without our written permission;
  • introduce malware or use compromised credentials; or
  • let a person under 18 use your account.

Reasonable security research must be reported privately and must avoid accessing, changing, retaining, or disclosing another person's data.

8. Your content and permissions

You retain your rights in content you submit. You grant us a non-exclusive, worldwide, royalty-free licence limited to what is necessary to operate the Service: hosting encrypted data, processing the readable text for features you request, securing the Service, and complying with law. This licence ends when the relevant content is deleted, except for temporary backups and legal-retention needs described in the Privacy Policy.

You represent that you have the rights and lawful basis needed for content you submit. We do not claim ownership of your journal and do not use it to train our own models.

Subject to applicable law and third-party rights, you may keep and use AI output generated for your journal. Similar output may be generated for others. We do not guarantee copyright protection, exclusivity, accuracy, or non-infringement of an output.

If you send product feedback, you allow us to use it without restriction or compensation, but this does not give us rights to your journal content.

9. Our Service and intellectual property

The Service, interface, software, visual design, branding, and documentation belong to us or our licensors. These Terms give you a personal, limited, non-exclusive, non-transferable, revocable right to use the Service while your contract remains active. No source code, trademark, or other ownership right is transferred.

10. Free plan, subscriptions, and Ink Packs

The features, quotas, billing interval, currency, taxes, and total price shown immediately before purchase form part of the offer and control over general marketing copy. The current Service may include a Free plan, recurring Plus, Premium, or Patron subscriptions, and one-time Ink Packs.

Subscriptions renew automatically for the billing interval selected at checkout until cancelled. Stripe processes payment and may apply authentication or fraud checks. You authorise Stripe and us to charge the displayed recurring amount and applicable tax on each renewal date. If payment fails, we may retry, limit paid features, or move the account to the Free plan.

An Ink Pack is a one-time purchase of additional AI-response allowance for the calendar month identified at checkout. Unless the offer says otherwise, unused Ink Pack allowance expires at the end of that month and does not roll over or convert to cash.

We may change future prices or plan contents. A price increase for an existing subscription takes effect only on a future renewal after reasonable advance notice and an opportunity to cancel. We will not charge a new amount without the consent required by law.

11. Cancellation, withdrawal, and refunds

You can stop subscription renewal through Account → Manage subscription & payment method. Cancellation normally takes effect at the end of the paid billing period, and access to paid features continues until then. Deleting the account is permanent and may end access immediately; export first.

If you are an EEA consumer, you generally have 14 days to withdraw from a distance contract without giving a reason. You may send an unequivocal statement to or the postal address above. Creating an account requests immediate performance. If you withdraw after requesting a paid service to begin during the withdrawal period, we may retain or charge only the proportionate amount permitted by law. If the Service has been fully performed after your prior express request and acknowledgement, the withdrawal right may end where the law allows.

For an unused Ink Pack, contact us within 14 days of purchase. Refunds outside statutory rights are discretionary unless the checkout offer states otherwise. Nothing here limits rights relating to non-conforming digital services, duplicate or unauthorised charges, or other mandatory consumer remedies. Approved refunds are returned using the original payment method unless agreed otherwise.

12. Digital-service conformity and availability

We will provide the Service with the functionality, compatibility, continuity, accessibility, and security required by the contract and mandatory consumer law. If a digital service is not in conformity, consumers may have rights to have it brought into conformity, receive a proportionate price reduction, terminate the contract, or obtain a refund under applicable law.

The Service depends on internet, hosting, database, payment, and AI providers. We do not promise uninterrupted availability or that every AI request will succeed. We may perform maintenance, address security incidents, manage capacity, and replace models or providers. These operational limits do not exclude mandatory quality or conformity obligations.

We may add, remove, or modify features for security, legal compliance, provider availability, performance, or product development. For a material adverse change to a continuously supplied paid service, we will give clear advance notice and any termination or refund right required by law.

13. Suspension and enforcement

We may limit or suspend access where reasonably necessary to protect users or systems, investigate suspected abuse, prevent excessive cost, address non-payment, comply with law, or enforce Section 7. We will consider the seriousness, frequency, intent, and effect of the conduct.

Where appropriate, we will explain the reason and allow you to correct the issue or appeal by email. We may act immediately for urgent security, legal, fraud, or safety risks. Suspension does not remove payment obligations already accrued, but we will not charge for a provider-caused suspension where mandatory law requires a reduction or refund.

14. Termination and account deletion

You may terminate at any time by deleting your account. Export content first. Account deletion removes the account and live account-linked journal data and cannot be undone. If a paid subscription is active, deletion will also stop future renewal; voluntary deletion does not create an additional refund right beyond Section 11 and mandatory law.

We may terminate for a serious or repeated material breach, unlawful use, prolonged non-payment, or where continued service is unlawful or technically impossible. Unless immediate action is necessary, we will give reasonable notice and an opportunity to export content. If we discontinue a prepaid Service for reasons not caused by your breach, we will provide the refund required by law.

Terms which by nature should survive termination — including accrued payment, intellectual property, liability, dispute, and lawful-retention provisions — remain effective.

15. Complaints and support

Send a complaint to or our postal address. Include the account email, a description of the issue, relevant dates, and the remedy requested; never send your password, recovery code, or full journal. We will acknowledge and respond without undue delay and, for Polish consumer complaints, within 14 days unless a different mandatory period applies.

Consumers may obtain free help from a municipal or district consumer ombudsman, the Polish Trade Inspection, or a consumer organisation. The European Commission lists consumer alternative-dispute-resolution bodies at Consumer Redress in the EU. The former EU ODR platform closed in July 2025. We do not commit to a particular voluntary ADR procedure unless law requires it or we agree in the individual case.

16. Liability

Nothing in these Terms excludes or limits liability or remedies that cannot lawfully be excluded, including mandatory consumer rights and liability for intentional misconduct, gross negligence where applicable, death or personal injury caused by negligence, or fraud.

For consumers, our liability is governed by mandatory applicable law. We are not responsible for loss caused by your device or connection, unlawful instructions, credential disclosure, ignoring clear warnings, or losing both recovery methods, to the extent the loss was not caused by our failure to meet a legal or contractual duty.

For users acting wholly in business, professional, or commercial capacity, to the maximum extent permitted by law: neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, or opportunity; and our aggregate liability arising in any 12-month period is limited to the greater of EUR 100 or the fees you paid for the Service in that period. This business cap does not apply to liabilities that cannot be limited by law.

A business user will indemnify us against third-party claims and reasonable costs caused by that user's unlawful content, infringement of third-party rights, or deliberate breach of Section 7. This indemnity does not apply to consumers acting outside a business or profession.

17. Changes to these Terms

We may change these Terms for a valid reason, including legal or regulatory changes, security, new or retired features, provider changes, or clarification. We will state the new effective date. Material changes to an ongoing contract will be notified in advance in the app or by email.

We will not retroactively remove accrued rights. Where law requires consent to a change, we will ask for it. If you reject a material change, you may terminate before it takes effect; any statutory refund right remains available.

18. Governing law and disputes

Polish law governs these Terms. If you are a consumer, this choice does not deprive you of mandatory protections of the country where you habitually live. Consumers may bring proceedings in any court available under mandatory law. For disputes with a business user, the courts competent for our registered place of business have jurisdiction, unless mandatory law provides otherwise.

19. General terms

If a provision is invalid or unenforceable, the remainder continues to apply, and the invalid provision is replaced only to the minimum extent permitted by law. Our delay in enforcing a right is not a waiver. You may not transfer the contract without our consent; we may transfer it as part of a business reorganisation or sale only where this does not reduce mandatory rights, and we will notify you where required.

The current Polish and English versions are intended to have the same meaning. If an interpretation differs, the Polish version controls, without limiting mandatory rights based on the language used to conclude the contract.

20. Contact

Joanna Szamota Blackgrain Workshop · NIP 5291840195 · REGON 521704456

Zachodnia 24, 05-822 Milanówek, Mazowieckie, Poland